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Customer-Support

  • Total activity 117
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Activity overview

Latest activity by Customer-Support
  • Customer Support created an article,

    Why Aren't Subtitles Available for the Title I Want to Watch?

    Since September 2012, it has been mandated by the FCC to provide captions for all content broadcast in the United States. Unfortunately, any content broadcast prior to that date is not legally requ...

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    • 1 follower
    • 0 comments
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  • Customer Support created an article,

    Where Can I Submit A Question or Request Specific Content?

    We’d love to hear your questions, comments, or programming recommendations and encourage you to contact us about them. Send us an email with a brief description of your needs and a team member will...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    I Have a Problem with my VIP/Premium Subscription Purchase

    Sorry to hear that! Send us an email and we’ll help sort it out –support@retrocrush.tv

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    I'm a Paying Subscriber, Why Am I Still Seeing Ads?

    Are you currently signed in? Ads will appear on your app or browser if you’ve not yet signed into your account.

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    RetroCrush Says My Email is not Valid

    If you receive the error message “Failed to login. Invalid credentials," it means that your email is not registered to an account with RetroCrush or you entered the wrong password.       You can r...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    Roku Device Compatibility with RetroCrush

    RetroCrush is available with all Roku software versions from 6.2 and up.   On the Roku player you can go to Go to Settings Go to System Select "About" There you will see the software version of th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    Roku: Manually Set Connection Speed

    If you wish to set the speed of your connection for video streaming manually on the Roku video player, there is a code you can enter to access the speed override settings. Take your Roku remote an...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    The Video Quality Doesn't Look Very Good.

    RetroCrush works very hard to bring you content at the highest streaming quality possible. That being said, we have content created before the HD era. Some titles may have different aspect ratios o...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    How Can I Troubleshoot Video Playback Problems?

    Here are some easy steps to troubleshoot any video playback issues you may be experiencing:   1) Reset your connected device. 2) Reset your cable modem. We recommend unplugging the power for at lea...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Customer Support created an article,

    How Can I Troubleshoot Audio Problems?

    Unfortunately, there are lots of reasons why you could be experiencing audio issues. In order for us to troubleshoot, please email us at support@retrocrush.tv with the following info: 1) The make a...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes